Terms of Service

Last updated:

Terms at a glance

  • These terms are the agreement between you and Shiftpride, which runs the Shift Pride store at shiftpride.com.
  • Every item is printed to order after you pay. Prices are in US dollars.
  • Free shipping to the US, Canada, Australia and New Zealand; we do not ship elsewhere.
  • 60-day returns from delivery; refunds issued within 7 calendar days after approval; no restocking fees.
  • Questions: [email protected], answered within 1 business day.

1. Who we are and what these terms cover

Shift Pride is an online store selling print-on-demand apparel and gifts for working people: tees, long sleeves, hoodies, sweatshirts and mugs for nurses, teachers, firefighters and EMS crews, tradespeople, truckers and drivers, chefs and hospitality workers, office and tech teams, and people marking career milestones. The store is operated by Shiftpride, 311 Florida Street, Knoxville, TN 37915, United States (“Shift Pride”, “we”, “us”).

These Terms of Service (“Terms”) apply when you browse shiftpride.com, create an account, place an order or contact us. By placing an order you agree to these Terms and to the policies they refer to: the Shipping & Delivery policy, the Returns & Exchanges Policy, the Refund Policy, the Cancel or Change an Order policy, the Payment Methods page and the Privacy Policy. If anything in those pages conflicts with these Terms on the topic the page is about, the specific page applies.

Please read these Terms before ordering. If you do not agree, please do not use the store.

2. Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live, to place an order. You can check out as a guest or create an account. If you create an account, keep your password private and tell us right away if you think someone else has used it. You are responsible for activity under your account that results from you sharing your login details. We may suspend accounts used for fraud, abuse or breach of these Terms, and we will tell you why unless the law prevents us.

3. Products and descriptions

We describe each product as accurately as we can: the design, the available styles, sizes and colours, and care guidance. Because items are printed on demand, a few things are normal and are not defects:

  • Colours on screen can look slightly different from printed ink and fabric, because every display shows colour differently.
  • Print placement can vary by a small amount from one garment to the next.
  • Measurements can vary slightly between batches of the same blank; our Size Guide explains how to choose.

If an item differs clearly from its description, it is covered as “not as described” under our Returns & Exchanges Policy, with free return shipping.

Our products are casual apparel and drinkware. They are not uniforms, not personal protective equipment, not flame-resistant, not high-visibility rated and not medical devices. Designs that refer to a profession celebrate that work; they do not imply that the wearer holds a licence, rank or official position, and they do not use any real department, agency, hospital, school or union insignia. Please follow your employer’s dress code and safety rules at work.

4. Prices and currency

All prices are shown in US dollars (USD). If your card is in another currency, your bank converts the amount and may charge a conversion fee; that fee is set by your bank, not by us. Prices can change at any time, but a change never affects an order you have already paid for.

If a product is listed at an obviously incorrect price because of a technical or typing error, we may cancel the order and refund it in full, and we will tell you why. We will not ask you to pay more for an order already placed.

Shipping to the United States, Canada, Australia and New Zealand is free. For international orders, import duties and taxes charged by the destination country may be payable on delivery unless checkout states otherwise; see section 10 of our Shipping & Delivery policy.

5. Placing an order and how the contract is formed

When you place an order, you make an offer to buy the items in your cart. We send an order confirmation email that acknowledges your order. The contract is formed when we confirm the order and your payment is successfully authorised. We may decline or cancel an order, with a full refund, if payment fails, if the shipping address is outside the countries we serve, if a fraud check flags the order, if a design can no longer be printed on the chosen blank, or in the case of an obvious pricing error.

Because every item is made to order, production begins shortly after confirmation. You can change or cancel within 24 hours of ordering, provided the order has not entered production or shipped. After that, the return and exchange rules apply.

6. Payment

Available payment options are displayed at checkout. Payments are processed by third-party payment providers on their secure systems; we never receive your full card details. By paying, you confirm that you are authorised to use the payment method. Details are on our Payment Methods page.

7. Shipping, risk and delivery

We ship to the United States, Canada, Australia and New Zealand only. Production usually takes 2–5 business days; transit usually takes 3–7 business days in the United States and 6–12 business days to Canada, Australia and New Zealand. These are estimates, not guaranteed delivery dates. Ownership of the items passes to you when they are delivered. If a parcel is lost or damaged before delivery, we reprint and reship it or refund you, as described in our shipping policy.

8. Returns, exchanges and refunds

You may return or exchange any item for any reason within 60 days of delivery. Approved refunds are issued to the original payment method within 7 calendar days after approval. There are no restocking fees. Return postage is free when we made a mistake and paid by you for change-of-mind returns. Full details: Returns & Exchanges Policy and Refund Policy.

9. Intellectual property

The Shift Pride name, logo, website design, text, graphics and original designs are owned by or licensed to Shiftpride and are protected by intellectual property laws. Buying a product gives you the right to own and use that physical item; it does not give you a licence to copy, reproduce or resell the designs on other products. You may share photos of yourself wearing our products on social media.

We respect the intellectual property of others. If you believe something on our site infringes your rights, please follow our DMCA process or read our Intellectual Property Policy.

10. Acceptable use of the website

You agree not to:

  • use the site for anything unlawful, fraudulent or harmful;
  • try to access accounts, data or systems that are not yours;
  • introduce viruses or malicious code, or overload the site;
  • scrape or copy large parts of the site or its designs with automated tools without our written permission;
  • place orders using payment details you are not authorised to use;
  • impersonate another person or misrepresent your relationship with any organisation.

11. Reviews and content you send us

If you send us photos, comments or product reviews, you confirm that they are your own, truthful and lawful. You give us a non-exclusive, royalty-free permission to display them on our site and social channels in connection with the product, with your first name and last initial unless you ask otherwise. You can ask us to remove your content at any time. We do not pay for reviews and we do not edit them to change their meaning; we may remove content that is offensive, unlawful or unrelated to the product.

12. Disclaimers

We work hard to keep the site accurate and available, but we cannot promise it will always be uninterrupted or error-free. Apart from the commitments in these Terms and our policies, and to the extent the law allows, the site and products are provided without additional warranties. Nothing in these Terms limits warranties or guarantees that the law says cannot be excluded, including consumer guarantees under the Australian Consumer Law and the New Zealand Consumer Guarantees Act.

13. Limitation of liability

To the extent permitted by law, our total liability for any claim connected with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as lost profits or lost opportunities, that were not reasonably foreseeable when the order was placed. This section does not limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

14. Events outside our control

We are not responsible for delays or failures caused by events beyond reasonable control, such as severe weather, natural disasters, carrier or postal disruptions, outages of our service providers, strikes, or government actions. If such an event affects your order, we will tell you and offer to wait, reship or refund.

15. Disputes and governing law

If you have a problem, please contact us first at [email protected]; most issues are solved quickly by email. These Terms are governed by the laws of the place where Shiftpride is established, without affecting any mandatory consumer protection rights you have under the laws of the country, state or province where you live. You may bring a claim in the courts where you live if your local law allows it.

16. Changes to these Terms

We may update these Terms from time to time. The version published when you place an order applies to that order. The date at the top shows the latest update.

17. Severability and entire agreement

If any part of these Terms is found to be unenforceable, the rest remains in effect. These Terms and the policies they refer to make up the whole agreement between you and us about your use of the store and your orders.

18. Contact

Shiftpride, 311 Florida Street, Knoxville, TN 37915, United States. Email [email protected] or use Submit a Ticket; we reply within 1 business day. See also the Help Center and FAQs.