FAQs

Pick your trade from the menu, for example Nurses, Teachers, Firefighters & EMS, Trades, Truckers, Chefs or Office & Tech. Open a design, choose the style (tee, long sleeve, hoodie, sweatshirt or mug), the colour and the size, then add it to your cart. At checkout, enter your email and shipping address, choose a payment option and confirm. You will receive an order confirmation email with your order number within a few minutes. If it does not arrive, check your spam folder before ordering again.

Yes. We do not hold stock of finished shirts. Your item is printed on a fresh blank after you check out, which lets us offer many trades, colours and sizes up to 5XL on many styles without waste. It is also why production takes 2–5 business days before your parcel ships. Read more on our About Us page.

Yes, within 24 hours of placing it, as long as it has not entered production or shipped. You can change the size, colour, style, design, quantity or shipping address, or cancel for a full refund. Email us with your order number in the subject. After production starts, you can still return or exchange the item within 60 days of delivery. Full rules are on our Cancel or Change an Order page.

Absolutely, and many of our orders are exactly that. Collect everyone’s sizes first, using the Size Guide, and place one order with mixed sizes. Shipping is free regardless of quantity. If the shirts are needed for a specific date, email us before ordering with the date, delivery postcode and quantity; we will give you an honest estimate within 1 business day.

Not at the moment. Our designs are fixed artwork for each trade. We do not print employer, hospital, school, department or union logos under any circumstances; see our Intellectual Property Policy for why.

We ship to the United States, Canada, Australia and New Zealand, and standard shipping is free to all four, with no minimum order and no code required. We do not ship to other countries at this time. Details are on the Shipping & Delivery page.

Add production and transit together. Production takes 2–5 business days. Transit is usually 3–7 business days inside the United States and 6–12 business days to Canada, Australia and New Zealand. These are estimates; peak season and holidays can add time. If you need something by a date, ask us before ordering.

Yes. When your parcel leaves production, we email the carrier name and a tracking link. Tracking can take 24–48 hours to show the first scan. You can also check status on our Order Tracking page with your order number and email address. Orders with several products may ship in separate parcels with separate tracking numbers.

Orders within the United States do not have import fees. For Canada, Australia and New Zealand, the destination country may charge duties, taxes such as GST or HST, or handling fees, depending on the order value and local rules. Unless checkout says they are included, those are paid by the recipient on delivery.

If tracking has not moved for 7 business days, or the parcel is past the estimate, email us with your order number. We open an investigation with the carrier, and if the parcel is not found within 5 business days we reprint and reship it free or refund you, whichever you prefer.

You can return or exchange any item, for any reason, within 60 days of delivery. There is no restocking fee. If we made a mistake (damaged, misprinted, defective, wrong or not as described), return postage is free and often you do not need to send the item back. For change-of-mind returns, including size exchanges, you pay the return postage and we pay to ship the exchange item. See the Returns & Exchanges Policy.

Refunds are issued to your original payment method within 7 calendar days after approval. Approval happens when we accept a photo claim, when a returned item arrives and passes inspection (within 2 business days of arrival), or when we confirm a cancellation. Your bank may take a few extra days to display it. See the Refund Policy.

Email us within 60 days of delivery with your order number and a clear photo. We will reprint the correct item and ship it free, or refund it, whichever you prefer. Mugs that arrive cracked are covered in the same way.

Yes. Within 60 days of delivery, write to us with the order number from the packing slip or the buyer’s name. We can exchange the item or give you store credit; a refund goes back to the person who paid.

Most designs come on a unisex tee, which fits straighter and roomier than a women’s cut. Many people who like a closer fit size down once in unisex. Women’s V-neck tees are more fitted through the body. Hoodies and sweatshirts are cut for layering. The best way to choose is to measure a shirt you already like and compare it with the chart on our Size Guide.

Apparel is offered in S, M, L, XL, 2XL, 3XL, 4XL and 5XL, although not every design is available in every size on every style. The exact sizes for each item are listed on its product page. Mugs come in 11 oz and 15 oz.

No. Our products are casual apparel and drinkware. They are not uniforms, not flame-resistant, not high-visibility rated and not personal protective equipment. Please follow your employer’s dress code and safety rules on the job; our shirts are for days off, celebrations, the drive home and showing your pride.

Turn it inside out, wash in cold water with similar colours, and tumble dry low or hang to dry. Do not iron directly on the print, and avoid bleach and fabric softener on printed areas. For mugs, follow the care note on the product page for that mug.

The options available for your order are shown at checkout before you pay. Payments are processed by our payment provider; we never see or store your full card number. All prices are in US dollars. Read more on the Payment Methods page.

The most common reasons are a billing address that does not match your bank’s records, a card that blocks international or online purchases, or a security check by your bank. Check those details, try another option shown at checkout, or call your bank. We cannot see the reason for a decline.

No. You can check out as a guest. An account lets you see past orders and save addresses. You can ask us to close it at any time.

We use it to make, ship and support your order, keep the store secure, and meet legal obligations. We never sell it. You can ask to see, correct or delete your data by emailing us. Full details are in our Privacy Policy.

Shift Pride is the store name of Shiftpride, based at 311 Florida Street, Knoxville, TN 37915, United States. We are a small online store selling our own designs; we are not a marketplace and we have no other websites or resellers. That address is for correspondence only, not a shop or returns centre.

Maybe. Tell us your job and a few phrases people in your field use every day. Requests from customers are one of the main ways we decide which trades to design for next. We cannot promise a date, but we read every suggestion.

Never. We do not print logos, patches, seals or insignia of any employer, agency, school, hospital, union or brand. Our designs celebrate the work itself. This keeps the products lawful and means you can wear them without implying an affiliation.

We only show reviews written by real customers about products they bought, and we never pay for reviews or edit their meaning. As a new store, some products may not have reviews yet; we would rather show none than invent any.

Support is provided by email so you always have a written record of what was agreed. Email [email protected] and a person replies within 1 business day.

We do not have a public discount code at the moment. Shipping is already free to all four countries we serve. If we run a promotion in the future, its terms will be shown clearly at checkout.

Yes. Enter the recipient’s name and address as the shipping address at checkout and your own details as the billing address. The recipient can exchange the item within 60 days of delivery.

We can ship to PO boxes and to APO/FPO addresses where the carrier assigned to your order accepts them. If an address cannot be served, we will contact you before shipping.