Payment Methods

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Payments at a glance

  • Accepted methods: the payment options available for your order are shown on the checkout page before you pay.
  • Currency: all prices are in US dollars (USD).
  • When you are charged: when you place your order and the payment is authorised.
  • Card security: card details are entered on our payment provider’s secure systems; Shift Pride never sees or stores your full card number.
  • Refunds: always back to the original payment method, within 7 calendar days after approval.

1. How paying at Shift Pride works

When you check out at shiftpride.com, the checkout page lists the payment options that are active for your order. You choose one, confirm the total in US dollars, and complete the payment. Your payment is processed by a third-party payment provider, not by Shift Pride directly. As soon as the provider confirms the payment, we email your order confirmation and send your items to production.

We prefer to describe on this page only what is actually switched on at checkout, rather than show a wall of payment logos that might not match what you see. That is why this page explains the process instead of listing brands. The checkout page is always the authoritative list of what you can use for your order, on the day you order.

2. Payment options shown at checkout

Depending on the options active at the time you order, checkout may offer one or more of the following types of payment:

  • Debit and credit cards from major card networks, processed by our payment provider.
  • Digital wallets or account-based payments such as a PayPal account, where available, which let you pay without typing card details on our site.

Only the options displayed at checkout are accepted. We do not accept payment by bank transfer to a personal account, gift cards from other stores, cryptocurrency, cash, cheques or money orders. If anyone contacts you claiming to be Shift Pride and asks for payment in one of those ways, it is not us; please forward the message to [email protected].

3. Currency and conversion

All Shift Pride prices are in US dollars, including for customers in Canada, Australia and New Zealand. If your card or account uses a different currency, your bank or payment provider converts the amount at its own exchange rate and may add a foreign transaction fee. Those fees are set by your bank, not by us, and they are not refundable by Shift Pride. If you want to know the exact amount in your currency, your bank or card app shows it once the payment is authorised.

4. When your payment is taken

Because every item is printed to order, payment is taken when you place the order. If the payment is declined, no order is created and nothing is printed. If a payment is authorised but the order is later cancelled within our change window, the full amount is refunded; see our Cancel or Change an Order policy.

Occasionally a bank places a temporary “pending” authorisation when a payment fails and you try again. The failed authorisation is released automatically by your bank, usually within a few business days. Only the successful payment is collected.

5. Security

Your security matters more than any single sale. Here is how payments are protected:

  • Every page of shiftpride.com, including checkout, is served over an encrypted HTTPS connection.
  • Card numbers, expiry dates and security codes are entered on and processed by the payment provider. They are not stored on our servers.
  • Payment providers use their own fraud screening and may ask you to confirm a payment with your bank (for example through a one-time code) as an extra check.
  • We never ask for card details by email, phone, chat or social media, and we never send links asking you to “verify” a card.

More about how we handle personal information is in our Privacy Policy.

6. Taxes and import charges

If sales tax applies to your order, it is shown at checkout before you pay. For orders delivered to Canada, Australia or New Zealand, the destination country may charge import duties or taxes on delivery; unless checkout clearly says they are included, these are not part of the payment you make to us. See the customs section of our Shipping & Delivery policy.

7. Declined payments: what to check

  1. Check that the billing address matches the address your bank has on file, including the postcode or ZIP code.
  2. Check the card’s expiry date and security code.
  3. Make sure your card allows online and international transactions; some cards block US-dollar payments from abroad by default.
  4. Check that there are sufficient funds or credit available.
  5. Try a different payment option shown at checkout.
  6. If none of this helps, call the number on the back of your card. Banks sometimes block a first purchase from a new store as a precaution and approve it after a quick confirmation.

We cannot see why a bank declined a payment, so your bank is the fastest source of an answer. If you keep having trouble, email us and we will check that checkout is working correctly.

8. Order holds and fraud checks

Very rarely, an order is held because the payment provider’s fraud screening flags it. When that happens, a person on our team reviews the order. We may email you to confirm a detail, such as the shipping address. We will never ask for your full card number. If we cannot verify the order, we cancel it and the full amount is refunded.

9. Refunds to your payment method

Approved refunds are issued back to the original payment method within 7 calendar days after approval. Your bank may need a few more days to display the credit. We cannot refund to a different card, account or person. Full details are in our Refund Policy.

10. Price differences on exchanges and changes

If you change an order to a more expensive item, or exchange for one, we send you a secure payment request through our checkout for the difference. If the new item is cheaper, the difference is refunded to the original payment method. No one from Shift Pride will ask you to read out card details for a price difference.

11. Business and crew purchases

Many orders are placed by one person on behalf of a group: a charge nurse buying for a unit, a principal buying for staff, a foreman buying for a crew. You can pay with a company or personal card through the normal checkout. If you need an itemised receipt for expenses, the order confirmation email serves as a receipt and lists each item and the total. If you need a different document, write to us and tell us what your finance team requires; we will tell you honestly what we can provide.

12. Chargebacks

If something has gone wrong, please contact us before opening a dispute with your bank. We can usually fix it within a day or two, while a dispute can freeze funds for weeks. If a dispute is opened, we respond to the payment provider with accurate order and delivery information.

13. Step by step: paying for an order

  1. Add items to your cart and open the cart page. Check each trade design, style, colour and size.
  2. Press “Proceed to checkout”. Enter your email, shipping address and, if different, your billing address.
  3. Check the order summary: item prices in USD, free shipping, any sales tax, and the total.
  4. Choose one of the payment options shown in the payment section.
  5. Follow the prompts of that option. For a card, enter the details in the secure payment fields. For an account-based option, you may be taken to the provider’s window to log in and approve.
  6. If your bank asks you to confirm the payment with a code or in its app, complete that step.
  7. When the payment is approved, you see an order-received page and receive a confirmation email with your order number.

If you close the window during step 5 or 6, check your email before trying again. If a confirmation email arrived, the order went through; do not pay twice.

14. Frequently asked payment questions

Is it safe to pay on shiftpride.com?

Yes. The site uses HTTPS on every page, and payment details go straight to the payment provider rather than to our servers. Always check that the address bar shows shiftpride.com before you enter anything.

Why was I charged in US dollars?

All our prices are set in USD so that every customer sees one consistent price. Your bank converts the amount if your account is in another currency.

Can I split a payment between two cards?

Checkout accepts one payment method per order. If you need to split the cost, for example between two people buying for the same crew, you can place two separate orders; shipping is free on both.

Can I pay later or in instalments?

Only if a pay-later option is shown at checkout for your order. We do not offer our own credit or instalment plans.

Do you store my card for next time?

We do not store card numbers. If a payment provider offers to remember your details, that is handled and stored by the provider under its own terms.

I was charged twice. What should I do?

First check whether one of the charges is a pending authorisation from a failed attempt; those disappear automatically. If two payments were actually collected, email us with both order numbers or the bank statement lines and we will refund the duplicate within 7 calendar days of confirming it.

15. Protecting yourself from payment scams

Scammers sometimes copy the look of real stores. Here is how to recognise genuine Shift Pride communication: our emails come from an address ending in @shiftpride.com; our order emails include your real order number and the items you actually bought; we never ask you to pay outside the shiftpride.com checkout; and we never ask for passwords, full card numbers, card security codes or one-time bank codes. If a message fails any of these tests, do not click its links. Forward it to [email protected] and delete it.

If you think you entered card details on a fake site, contact your bank immediately and ask them to block the card. Then tell us, so we can warn other customers and report the site.

16. Payment questions

Email [email protected] with your order number, or use Submit a Ticket. We reply within 1 business day. You can also visit the Help Center or read the FAQs. Shift Pride is operated by Shiftpride, 311 Florida Street, Knoxville, TN 37915, United States.