Help Center
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Quick answers
- When will my order arrive? Production takes 2–5 business days; transit is about 3–7 business days in the US and 6–12 to Canada, Australia and New Zealand.
- Does shipping cost anything? No. Shipping is free to the US, Canada, Australia and New Zealand, with no minimum.
- Can I return it? Yes, any item, any reason, within 60 days of delivery.
- How fast are refunds? Issued to your original payment method within 7 calendar days after approval.
- Can I change my order? Yes, within 24 hours if it has not entered production.
Welcome to the Shift Pride Help Center
This is the starting point for every support question about Shift Pride, the store for profession tees, hoodies, sweatshirts and mugs. Each section below gives a short summary of a topic, the numbers that matter and links to the full policy page. If you only have a minute between tasks, the “Quick answers” box above covers the five questions we hear most. If you still need us, the last section explains how to reach a real person, who will reply within 1 business day.
Orders
Shift Pride items are printed to order after you check out, which means every order goes through a short change window and then production. You receive an order confirmation email with your order number right away; keep it, because the order number is the key to every support request.
Within 24 hours of ordering, and as long as production has not started, you can change sizes, colours, styles, designs, quantities and the shipping address, or cancel for a full refund. Crew orders with many sizes are welcome in a single order.
- Cancel or Change an Order: the 24-hour window, what you can change, how price differences work.
- Order Tracking: look up your order status and what each status means.
- FAQs, Orders section: placing orders, crew orders and personalisation.
Shipping and delivery
We ship from the United States to four countries: the United States, Canada, Australia and New Zealand. Standard shipping is free to all four with no minimum and no code. Your total delivery time is production (2–5 business days) plus transit (3–7 business days in the US, 6–12 business days internationally). Tracking is emailed when the parcel leaves production. International orders may incur import charges set by the destination country.
- Shipping & Delivery: destinations, timing table, customs, split shipments, address problems.
- Order Tracking: late or lost parcels, and when to contact us.
Returns and exchanges
Every item can be returned or exchanged within 60 days of delivery, for any reason, with no restocking fee. If we made a mistake, such as a damaged, misprinted or wrong item, return postage is free and usually you do not need to send anything back. For change-of-mind returns and size exchanges, you pay to send the item back and we pay to ship your exchange. Always contact us before sending anything, so we can give you the right return address.
- Returns & Exchanges Policy: how to start a return, item condition, who pays postage, exchanges, gifts.
- Size Guide: avoid a second exchange by measuring first.
Refunds
Refunds go back to the original payment method and are issued within 7 calendar days after approval. Approval happens when we accept a photo claim, when a returned item arrives and passes inspection (within 2 business days of arrival), when we confirm a cancellation, or when a lost-parcel investigation ends and you choose a refund. Your bank may need a few more days to show the credit.
- Refund Policy: every refund situation, partial refunds, duties, chargebacks, worked examples.
Payments
All prices are in US dollars. The payment options available for your order are displayed at checkout before you pay, and payments are processed on our payment provider’s secure systems, so Shift Pride never sees your full card number. If a payment is declined, the cause is almost always a bank-side check, a mismatched billing address or a card that blocks international purchases.
- Payment Methods: how paying works, currency, security, declined payments, scam warnings.
Products and sizing
Designs are organised by trade: Nurses & Healthcare, Teachers & Education, Firefighters & First Responders, Trades & Construction, Truckers & Drivers, Chefs & Hospitality, Office & Tech, and Retirement & Career Gifts. Styles include unisex tees, women’s V-neck tees, long sleeves, crewneck sweatshirts, pullover hoodies and mugs. Product pages list the sizes and colours available for each design. Our items are casual apparel, not uniforms or protective gear.
- Size Guide: how to measure, how to choose between sizes, fit by style.
- Shop: browse every product.
- About Us: how products are made and checked.
Account and privacy
You can check out as a guest or create an account to see past orders and save addresses. We collect only what is needed to make, ship and support your order, we never sell personal information, and you can ask to see, correct or delete your data at any time with the subject line “Privacy request”.
- Privacy Policy: what we collect, why, who we share it with, your rights by country.
- Terms of Service: the agreement behind every order.
Copyright and trademarks
Our designs never use real employer, agency, school, hospital, union or brand logos. If you believe a product infringes your rights, we have a clear process for reporting it.
- DMCA: copyright notices and counter-notices.
- Intellectual Property Policy: our design rules and how to report a trademark concern.
Common problems and the fastest fix
| Problem | Fastest fix |
|---|---|
| No confirmation email | Check spam and promotions folders; then email us before placing the order again. |
| Ordered the wrong size | Within 24 hours: email to change it. After that: exchange within 60 days of delivery. |
| Tracking not updating | Wait 48 hours for the first scan; international parcels may continue on the destination post’s website. After 7 business days without movement, email us. |
| Parcel marked delivered but missing | Wait one business day, check with neighbours or the mailroom, then email us. |
| Item damaged or misprinted | Email a photo within 60 days of delivery; choose a free reprint or a refund. |
| Payment declined | Check billing address and card settings, try another option at checkout, or call your bank. |
| Refund not visible | Allow a few banking days after our refund email; after 10 days, ask us for the refund reference. |
Guides for common situations
Ordering for Nurses Week, Teacher Appreciation Week or a staff event
Start early. Count back from your event: allow up to 5 business days for production and up to 7 business days for US transit, or 12 for Canada, Australia and New Zealand, then add a few days of buffer. Collect sizes from everyone using the method in the Size Guide and place one order with mixed sizes. If the date is close, email us first with the date, quantity and postcode for an honest estimate. After delivery, any individual shirt can be exchanged within 60 days.
Buying a retirement or graduation gift
Browse Retirement & Career Gifts or the trade collection that matches the person’s career. If you are unsure of their size, a mug or a hoodie is the most forgiving choice. Ship directly to them by entering their address at checkout as the shipping address and your own as the billing address.
Sending a gift overseas
We deliver free to Canada, Australia and New Zealand. Remember that the recipient may be asked to pay import duties or taxes set by their country, unless checkout states they are included. If you want to avoid surprising them, check the import rules of the destination country or choose a lower-value gift.
A size that is almost right
If the fit is slightly off, try one wash on cold and a low tumble dry before deciding; many cotton garments relax or settle after the first wash. If it is still not right, you have 60 days from delivery to exchange. Change-of-mind exchanges mean you pay return postage and we pay to ship the new size.
Something went wrong with your order
If anything arrives damaged, misprinted, wrong or incomplete, the answer is simple: send a photo with your order number within 60 days of delivery. You choose a free reprint or a refund. In most cases you do not need to send anything back.
Your account
Forgot your password? Use the “Lost your password?” link on the My Account login page to receive a reset email. We cannot see or send passwords. If you want to close your account, email us with the subject “Privacy request” and we will remove it, keeping only the order records the law requires us to keep.
Staying safe from scams
Genuine emails from us come from an address ending in @shiftpride.com and never ask for passwords, card numbers or bank codes. If you receive a suspicious message using our name, forward it to us and delete it.
Choosing between a refund and a reprint
When something is our fault, you choose. A reprint makes sense when you still want the item, for example for an upcoming event; it goes back into production and ships free. A refund makes sense when the moment has passed or you would rather choose something else; it is issued within 7 calendar days after we accept your claim.
Our policy numbers in one table
| Item | Value |
|---|---|
| Change or cancel window | 24 hours after ordering, before production |
| Production time | 2–5 business days |
| Transit, United States | 3–7 business days (estimate) |
| Transit, Canada, Australia, New Zealand | 6–12 business days (estimate) |
| Shipping cost | Free, no minimum, to US, CA, AU, NZ |
| Return and claim window | 60 days from delivery |
| Ship-back deadline after approval | 14 days |
| Return inspection | Within 2 business days of arrival |
| Refund issued | Within 7 calendar days after approval |
| Lost parcel trigger | No tracking movement for 7 business days |
| Carrier investigation limit | 5 business days, then reprint or refund |
| Support reply | Within 1 business day |
Still need help?
Email [email protected] with your order number in the subject line, or use the guided Submit a Ticket page. A person replies within 1 business day. Our Contact Us page has tips for getting your answer in one reply. Shift Pride is operated by Shiftpride, 311 Florida Street, Knoxville, TN 37915, United States.