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\nEnter your order number and the email address you used at checkout to see the current status of your Shift Pride order.
\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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Your order number is in the subject line and body of the order confirmation email we sent right after checkout, and it is printed on the packing slip inside your parcel. It is a number only, for example 1042, without the # sign. Use the same email address you entered at checkout; if you are not sure which one you used, search your inboxes for “Shift Pride” or “shiftpride.com”.
\nIf you created an account, you can also log in to My Account and open the Orders tab to see every order and its status without typing anything.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was started but the payment has not been confirmed. | \nCheck your email for a confirmation. If none arrived, the payment did not complete; you can try again at checkout. | \n
| On hold | \nThe order is paused, usually for a payment or fraud check, or because we need information from you. | \nCheck your email for a message from us and reply to it. Nothing is printed until the hold is cleared. | \n
| Processing | \nPayment received. The order is in its change window or in production (2–5 business days). | \nNothing, unless you need a change; then email us within 24 hours of ordering. | \n
| Shipped / Completed | \nThe parcel has left production and a tracking email has been sent. | \nUse the tracking link in the email. The first scan can take 24–48 hours. | \n
| In transit | \nThe carrier is moving the parcel (shown on the carrier’s tracking page). | \nExpect 3–7 business days in the US, 6–12 to Canada, Australia and New Zealand. | \n
| Out for delivery | \nThe parcel is on the local delivery vehicle. | \nMake sure someone can receive it, or check where your carrier leaves parcels. | \n
| Delivered | \nThe carrier reports the parcel as delivered. Your 60-day return window starts today. | \nIf you cannot find it, wait one business day, check around, then email us. | \n
| Delivery exception | \nThe carrier could not deliver, for example because of an address problem, weather or customs. | \nFollow the carrier’s instructions and email us with your order number. | \n
| Cancelled | \nThe order was cancelled before production. | \nYour refund is issued within 7 calendar days of the cancellation. | \n
| Refunded | \nA full or partial refund has been issued. | \nAllow a few banking days for it to appear. | \n
When your parcel leaves production, we email a shipping confirmation with the carrier name and tracking number. Here is what to expect:
\nAdd production time and transit time together. Production is 2–5 business days. Transit is 3–7 business days within the United States and 6–12 business days to Canada, Australia and New Zealand. A US order placed on a Monday will typically arrive between the following Monday and the Tuesday after that; international orders take longer. Peak season, holidays and severe weather can add days. Full details are on our Shipping & Delivery page.
\nIf tracking has not moved for 7 business days, or your parcel is past the top of the estimated range, email us with your order number. We will open an investigation with the carrier. If the carrier cannot find the parcel within 5 business days, we reprint and reship your items for free, or refund them in full if you prefer. A refund is issued within 7 calendar days of your choice; see our Refund Policy.
\nIf you notice an address mistake before your parcel ships, email us right away; within 24 hours of ordering we can usually correct it. After shipping, we can ask the carrier for a redirect, though carriers do not always accept them. If a parcel returns to us because of an address issue, we reship it once at no charge to a corrected address in the US, Canada, Australia or New Zealand, or refund the product price if you prefer.
\nLarge orders can arrive in more than one box on different days. Each box has its own tracking number in its own email. When everything has arrived, count the items against your order confirmation. If something is missing, tell us within 60 days of delivery and we will send the missing item free.
\nTo make the numbers concrete, here is how a typical order moves. Suppose you order a hoodie for a firefighter friend on a Tuesday morning.
\nWeekends and US federal holidays are not counted as business days, and carriers in the destination country may observe their own public holidays.
\nSevere weather, natural disasters and peak shipping periods slow carriers down, sometimes by several days. From mid-November to the end of December, carriers handle record volumes and production queues are longer too. During those periods tracking may pause for longer than usual without anything being wrong. If you are ordering for a holiday or an event in that period, order as early as you can. We post known production closures or carrier cut-off dates in the announcement bar at the top of the site.
\nParcels to Canada, Australia and New Zealand pass through customs in the destination country. A parcel can sit in customs for a few days, and tracking may show “held by customs” or “awaiting clearance”. If customs asks the recipient to pay duties or taxes, the carrier will send instructions; paying promptly avoids the parcel being returned. If customs contacts you for information about the contents, reply with your order confirmation, or write to us and we will help.
\nProcessing covers both the change window and production, which takes 2–5 business days. Your order is being made. You will receive a shipping email as soon as it leaves production.
\nWe cannot move one order ahead of others in the production queue, and we do not currently offer paid express shipping. If you have a deadline, write to us and we will tell you honestly whether it is realistic.
\nNot usually. Parcels often pass through sorting hubs far from the destination. If the parcel has not moved on for 7 business days, contact us.
\nCheck for a second shipping email; items are sometimes made at different production sites and ship separately. If no second email arrives within a few days, or tracking shows everything delivered, write to us and we will send the missing item free.
\nWe do not have a pickup location. If you will be away, many carriers let you choose a hold-at-location or a delivery day from their tracking page once the parcel is in transit. Our address in Knoxville is for correspondence only and does not hold parcels.
\nNormally no signature is required. If a carrier asks for one, for example for an international parcel with import charges, follow the instructions on the carrier’s notice.
\nTracking pages are run by carriers and postal services, not by Shift Pride, and they have their own privacy policies. We share with carriers only what is needed to deliver your parcel: your name, address and, where the carrier uses them for delivery notifications, your email or phone number. Read more in our Privacy Policy.
\nIf the form above says it cannot find your order, check that you typed the order number without the # sign and used exactly the same email address you entered at checkout, including any dots or capital letters you might have typed. If it still does not work, email us; we can look your order up by your name and postcode or ZIP code.
\nEmail support@shiftpride.com with your order number in the subject line, or use Submit a Ticket. We reply within 1 business day. For more answers, see the Help Center, the FAQs and our Contact Us page.
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